Terms and Conditions:

Safeguard Safes and Vaults is a registered company. ABN: 13 917 747 013

These terms and conditions, combined with our Privacy Policy and Disclaimers apply to the exclusion of any other conditions proposed by the customer, unless otherwise agreed by Safeguard and is in writing. It is a condition to use our online store in acceptance for trade services, supply of items, ordering of goods or other matters provided through our website.
That by using any of the online stores services, you are obligated to have read, understood and accepted all the terms and conditions set out below in this document.

Pricing, Product and Services:

  • All prices are in Australian currency
  • All prices are ex our warehouse and exclude delivery, installation or freight costs.
  • All prices include 10% GST (Goods and Service Tax)

Safeguard safes reserve the legal condition to alter prices at anytime regardless of any notification, obligation given to assure our prices are in alignment with our competition.

Payment Methods:

  • Visa card or MasterCard
  • American Express card – 3% surcharge
  • Direct Debit EFT

The total amount of the sale will be debited from your credit card comprising all related costs being price of item and associated delivery prices if relevant on finalisation of your order. A non-refundable deposit can be made to secure and lock in your order at the current buy price however full payment is required prior to delivery or dispatch of the item.

Official Government Purchase Orders:

We accept official purchase orders from Australian Government departments, such as local state and federal government departments, health departments, police, fire and ambulance services, education, hospitals, defence, college, university, schools and businesses. Click here to send your Purchase Order

Please note: The following ordering method should be complied with so as not to hold up or delay orders.

An allowance of a 30 day account is automatically approved. An extended payment time of 30 days can be approved upon authorisation.

An official purchase order is required, and this must include the order number and needs to include account details – name – phone – email.

Delivery information being:

  • Site contact name,
  • Mobile and email
  • Delivery address
  • Suburb, State, Postcode
  • Delivery instructions or special conditions is required to be noted at time of purchase order (For example: forklift required, any steps at location point, is safe to be dropped off or positioned and installed etc).

Other details may include ground level access, steps or stairs, elevators, loading bay, crane truck or tail gate lift, or out of hours delivery.

Safeguard Safes Price Beat Guarantee Policy:

Simply show us evidence of our competitor’s advertised price for the identical product or send through a written quotation with competitors header. Once we verify the price is genuine (exclusive of delivery or installation costs) and the product is ready for immediate delivery, we will happily beat the difference.

Please note the following omissions:

  • Run out, discontinued models, display stock, ex demonstration, reconditioned.
  • Prices that need delivery charges added from supplier to be passed direct on to customer
  • Same stocked item at one of our warehouses
  • If you find a competitor’s lower price on the same stocked item
  • Safeguard Safes reserves the right not to price beat a product under our cost price
  • Ratner Safe branded products
  • Advertising mistakes via any means or any parties
  • Restrictive offers – money back, reward, large volume purchases or custom package arrangement on a minimum quantity
  • Wholesale, exclusive events, group or association member offers or not accessible to the public pricing
  • Prices given by auction, importers, distributors, traders, manufactures & supplies, re-sellers or classifieds


Your order becomes effective upon successful transmission after you press ‘submit payment’ on the website. You cannot cancel the order after that time. You must pay for delivery in addition to the price of the item as shown on the website when you complete your order.

Items damaged or lost becomes the liability of the purchaser once goods have left our premises. We are unable to accept liability if the delivery of the goods is late or any loss, theft or damage to the items after they have left our warehouse.

Returns Policy:

We do not accept returns or provide refunds for change of mind.

It is the obligation of the purchaser when selecting a safe to be aware and mindful of the items weight, measurements and specification details. It is important that the purchaser thoroughly assess in detail the safe selected prior to including it to the shopping cart and completing the sales order.

Safeguard Safes reserve right to make a decision on whether to accept a return for a replacement item of equal or greater cost only. The purchaser is liable for any further freight costs. It is important to take note the purchaser is required to alert Safeguard Safes in writing within 24 hours of receiving the safe to be eligible for a return exchange consideration.

If the purchaser finds a defect or fault with the safe you are required to notify Safeguard in writing within 48 hours of taking possession of item. Contact Us. We will inspect the problem and if your item if found to be defective/faulty the item will be replaced with the exact same item.

Goods must be returned in its original box with all associated accessories and product to be undamaged, and a proof of purchase receipt must be provided.

Return Goods:

If the wrong product is received Safeguard Safes must receive notification in writing within 24 hours, the said product must remain intact and unused in its original base with all accessories and no damage. It will be arranged to be collected and at the same time the correct product will be dropped off if stock is available.

During Delivery/Transport

Items damaged or lost becomes the liability of the purchaser once goods have left our premises. We are unable to accept liability if the delivery of the goods is late or any loss, theft or damage to the items after they have left our warehouse.

Shortages or damages must be notified within 48 hours of receiving items so as we may assist in pursuing the issue.

Delivery/Freight Costs:

Safeguard Safes delivery freight estimator will automatically collate a delivery charge precisely and accurately calculated on the items dimensions, weight and the area code it is to be freighted to.

The freight estimator provides costings for pick up via depots which consolidates the cost to freight the item from warehouse to closest freight depot in the region. Variations in freight costing may alter and the final cost will be decisive at purchase point.

When item is at the final delivery destination a signature or receipt will be required on the docket as organised, failure to comply with this by client will incur increased delivery fee.

Safeguard safes delivery/freight method:

Deliver, position & install – safes will be transported directly to your premises by specialised safe delivering experts once item who have the skill knowledge and experience to professionally shift and position the safe into the requested location and if required securely anchor down the safe for maximum security.

Scheduled Delivery to site:

The safe will be delivered to your site anywhere in Australia. The receiver must take responsibility for unloading the safe from the truck in assistance with the delivery driver. It is also the receivers obligation to position and install safe unless prior arrangements have been made and paid for.

It is imperative that the receiver must be mindful of the safes measurements and weight to make sure you have the facilities to lift and move the safe securely and safely from the truck.

Assisted Scheduled Delivery:

Hydraulic tailgate lifts are available to your location anywhere in Australia. The safe will be delivered to ground level access, front entry door only and heavy delivery is assisted by hydraulic tailgate lift. (No allowance for taking down steps/stairs or incline ramps)

It is imperative that the receiver must be mindful of the safes measurements and weight to make sure you have the facilities to lift and move the safe securely and safely from the truck.

Freight Depot Pick Up:

It is the customers responsibility to pick up the safe from the respective freight depot which the safe has been securely delivered to the closest depot chosen or selected based on the purchasers post code.

Freight estimator costings may vary and the final cost will be decided at the point of purchase and collection.

It is imperative that the receiver must be mindful of the safes measurements and weight to make sure you have the facilities to lift and move the safe securely and safely from the depot.

Warehouse Pickup:

The customer can select to pick up the purchased safe from one of our warehouses around Australia in co-ordination with prior arrangement by Safeguard Safes where one of our team members will pre-arrange the pick up requirements such as fork-lifting the safe onto truck or trailer, have the safe securely strapped onto pallet or simply assist you with transport. If the product is not in stock, at that particular warehouse, freight charges will apply if the safe is ordered in from the manufacturer to fulfill said order.

It is imperative that the receiver must be mindful of the safes measurements and weight to make sure you have the facilities to lift and move the safe securely and safely from warehouse.


Safeguard Safes warranties are that of the manufacturer and are subject to the manufactures warranty time period. Safeguard Safes hold no liability for manufacturers warranties however we will make every effort in assisting legitimate warranty claims to be honoured.

When an item is believed to be defective and is still under the manufactures warranty time, contact Safeguard Safes and ask for a warranty/return form. Please complete and email back to the Safeguard Safes for assessment by clicking here.

All warranty claims will be investigated via onsite on arrangement for freight pick up so item can be returned to one of Safeguard Safes Warehouses Australia wide, depending on what state.

On assessment to determine the authenticity of the claim and based on the outcome and the manufactures finding a replacement or repair may be necessary. This will depend on the manufacturers discretion.

When a genuine fault is established the manufactures will cover all the final cost of the problem. If the problem is found to be the customers fault all the related costs are liable by the customer.

All Content Amendment:

Usage of our online site and all the information contained within it will be at the users risk.

Variations and adjustments are constantly being made on the site. Information can have mistakes or errors. Safeguard safes holds no liability in regards to the precise details of how reliable, complete or the age of the material used on the site.

Safeguard Safes Legal Liability:

We hold no responsibility or liability that our site will be free from computer attacks or other means of damaging unsafe elements.

If the usage of our site causes an issue and service or restoration data or accessories or full replacement is required we take no liability or fault.

Safeguard safes can hold no duty of care or liability for the precise details on how reliable, complete or the age of the materials, services, computer software content, computer artwork/illustrations/pictures/video network links and sales.

Meaningful Damages:

Safeguard safes shall be at all times free of any claims, damages or compensation whatever the circumstances on loses occurs without limitation being incidental or consequential. When incompetence usage of the site being used for items purchases, information and services.

Other websites are linked within our site, these linked sites are listed as assistance to you and not as a recommendation by Safeguard Safes but merely as a benefit. We are not liable or responsible for information contained in linked we sites and make no recommendation to the correctness of information in all matters. Should you choose to connect to linked website it is at your own liability.

Identity Disclaimer:

You acknowledge and confirm to indemnify Safeguard Safes directors, employers, agents and subcontractors free from any legal claims, demands, actions or any lawful matters including devoid of limitation, acceptable legal costs and accounting cost, from allegations made by you regarding the usage or information (not excluding computer software or your negligence or contravention of our terms & conditions in accordance with this agreement).

Usage Information

Details obtained from you will be retained safely and securely and not passed on to other third parties apart from your delivery/freight companies or service sub contract handlers.

Safeguard safes reserves the right to use information obtained from you including but not limited to your email address, mail address, full name, IP address for a usage of site for our in-house business and advertising/marketing intent.
Please note: View our privacy policy for further information.

Stock Control:

Our intent is to store and have in stock or make available our full range of items described on our website at all times.

It is our intent to make sure that all stock is available as per what is advertised online on our site. If for any reason we are out of stock of your particular item you will be contacted to be informed when the stock will be in and an alternative delivery time will be arranged.

If this does not meet with your satisfaction a different item will be proposed should either of the alternatives not be suitable a reimbursement will be made.

Copyright Infringement:

Material within our site, for example pictures/images/illustrations/text and other materials, is safeguarded by Australian and overseas copyright trademark legislation. Unapproved usage of the contents may breach trademark or infringe other copyright laws.

No allowance is given to alter, duplicate, market, sell, exhibit, distribute information for public or financial/commercial usage this also includes any content being used via other websites, net working computer situation or similar will be considered a breach and is strictly banned.

Any usage of graphical images or descriptions and drawings, text, script or other material from our website for commercial gain being financial or other usage will be subject to a cost of $450 Australian Currency plus GST per photocopy/image or other material or $450 Australian Currency plus GST for each page for each day for online copies.

If you decide to use the said material from our site you acknowledge and consent to all charges being billed to you, and for all charges and payed within Safeguard Safes normal conditions of trade and services being applied.

Full Agreement:

All terms within this entire agreement along with any policies to be integrated by association by both parties relating to its content material set aside all previous information.


Safeguard Safes have reserved the right to make amendments at anytime to the terms.

It would be recommend that you frequently be aware of updates made to the terms, this will apply only to the items ordered through the website after the adjustment comes into change.

Product adjustments and modifications on product specifications may alter due to safeguard safes constant striving to deliver superior products and services to make sure our safes are of exceptional quality and strength and recognised in the industry of being made to the highest level.

We maintain the right to alter product information and specification at anytime without prior notification when manufactures have variations to products.

All care and responsibility is taken to provide the correct information on our website, despite all our endeavours to be accurate mistakes may occur in different forms. It is our legal right to make the appropriate corrections when and where they have been determined to be wrong.

Drawing, pictures and illustrations within our website are for illustration intentions alone. We hold no liability or responsibility for variations in colours due to various viewing systems colours may vary slightly.

Safeguard safes contact details::

Australia Wide: 1300 764 971
Email: [email protected]